Ccpa Levies Rs 1 Lakh Penalty On Cloudtail For Selling Pressure Cookers In Violation Of Bis Standards

CCPA levies Rs 1 lakh penalty on Cloudtail for selling pressure cookers in violation of BIS standards

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from CNBCTV18.com STI (published)

According to an official statement, the CCPA – headed by Chief Commissioner Nidhi Khare – has passed an order against Cloudtail India Pvt Ltd for “violation of consumer rights and unfair trade practice” by selling internal pressure cookers in violation of mandatory standards .

The Central Consumer Protection Authority (CCPA) on Saturday said it has imposed a fine of Rs 1 lakh on Cloudtail India as it was selling pressure cookers on Amazon in violation of mandatory BIS standards.

The CCPA has also told Cloudtail to recall 1,033 pressure cookers and refund customers as well.

According to an official statement, the CCPA – headed by Chief Commissioner Nidhi Khare – has passed an order against Cloudtail India Pvt Ltd for “violation of consumer rights and unfair trade practice” by selling internal pressure cookers in violation of mandatory standards .

The standards are prescribed under the Internal Pressure Cooker (Quality Control) Order, 2020.

“The company was also directed to pay a penalty of Rs 1,00,000 for selling household pressure cookers to consumers in violation of the mandatory standards laid down under the QCO and in violation of consumer rights,” the statement said.

The CCPA initiated a suo-moto action against e-commerce platforms for selling domestic pressure cookers in violation of the mandatory standard.

The CCPA had issued notice to major e-commerce platforms, including Amazon, Flipkart, Paytm Mall, Shopclues and Snapdeal, as well as sellers registered on these platforms.

“Cloudtail India Pvt Ltd is the seller of pressure cooker namely Amazon Basics Stainless Steel Outer Lid Pressure Cooker, 4 L (no whistle pressure alarm),” the statement said.

The pressure cooker was being offered for sale to consumers on e-commerce platform Amazon.

Cloudtail submitted in its response to the CCPA that after the entry into force of the QCO (Quality Control Order), it had suspended the importation of pressure cookers.

The CCPA observed that although the import was suspended, the company had not stopped selling these pressure cookers to consumers.

“In fact, this submission clearly showed that despite being aware of the QCO, the company was still selling pressure cookers to consumers at large,” the statement said.

A total of 1,033 units of non-compliant pressure cookers were sold by Cloudtail through the Amazon e-commerce platform following the QCO’s notification.

In the order, the CCPA ordered Cloudtail to recall the 1,033 units of pressure cookers sold by it and refund the prices of the recalled pressure cookers to consumers.

Cloudtail has been told to submit a compliance report within 45 days.

The CCPA noted that violating the standards mandated by QCOs not only endangers public safety, but can leave consumers vulnerable to serious injury including loss of life.

“This is a critical cause for concern, especially in the case of the domestic pressure cooker, which is a household product present in most homes…” the statement said.

The CCPA has also issued safety notices to alert and warn consumers against purchasing goods that do not carry valid ISI mark and violate BIS mandatory standards.

While the first safety notice was issued in relation to helmets, pressure cookers and cooking gas cylinders, the second safety notice was issued in relation to household goods, including electric immersion water heaters, sewing machines, ovens microwaves, domestic gas stoves with LPG, etc.

With PTI input

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